Norbreeze Group Pte Ltd – eCommerce Intern (August Berg)

The E-commerce Intern oversees the following main functions relating to August Berg ecommerce business, including but not limited to – handling and managing full e-commerce operation activities, ensuring functionality of websites, fulfilment of orders, delivery status, uploading and updating of digital contents.

Principal Responsibilities/ accountabilities:

· To ensure all orders are delivered within lead time.

· Responsible for the entire order fulfilment process.

· Good communication amongst team and 3PL.

· Ensure no discrepancy on billings and invoices.

· Respond to client enquiries on various platforms within 4 hours.

· Ensure that all relevant information is uploaded to all websites and marketplaces.

· Manage daily order fulfilment to arrangement for dispatch, which includes customer coordination of returns and exchange.

· Handle customer enquiries on web shopping through various online channels, which includes customer-related reports for analysis.

· Support on web content management such as product information and marketing campaigns including content localization, website visuals and other industry technical tools etc.

· Assist in weekly report and contributing to strategy decisions.

· Assist in conducting market research, analyse data and reports to give recommendations and improvements.

Operations

· Work closely with 3PL on collection of goods, order processing and delivery.

· Ensure that all orders are delivered within lead time for each country.

· Liaise with Logistics department to schedule for deliveries to and from our warehouses.

· Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.

Administrative

· Regular updating of inventory on all online platforms.

· Uploading of new products to websites, marketplaces, and other distribution channels.

· Timely processing of 3PL, courier partners and all other invoices for August Berg before every month end closing.

Customer Support

· Support Customer Service and respond to queries on various platforms and marketplaces.

· Assist with placement of orders, refunds, exchanges, or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Qualifications & Experience:

· Preferably currently pursuing a bachelor’s degree in E-Commerce, Marketing, Supply Chain, Business Management or Equivalent.

· Good understanding and sense of online retail environment.

· Passionate about online marketing and sensitive to current E- Commerce trends.

· Good knowledge of local & international e-commerce platforms and systems, both front-end & back-end (e.g. Amazon, Shopify, Zalora etc.) is advantageous.

· Basic HTML, CSS, JavaScript, Facebook, and Google backend knowledge is advantageous.

Key attributes

· Good written and verbal communication skills in English.

· Good organization skills and strong attention to details.

· Resourceful, fast, efficient, and able to work independently.

· Effective time management & coordination abilities.

· Strong presentation and data management skills.

· Proficient in MS suite (Word, Excel, and PowerPoint).

· Proficient in Microsoft office especially Excel (V lookup & Pivot Table).