Norbreeze Group Pte Ltd – Retail Sales Associate

Objective of role:

· The Sales Associate is to drive results and enhance the customer experience by providing exceptional service.

 Key accountabilities:

· Achieve individual sales targets.

· Maintaining a high level of customer service at all times.

· Acknowledge and greet the customer promptly with a smile.

· Prioritize assisting customers over other tasks.

· Assess needs by responding to customers cues.

· Educate customers on the benefits of Bering Timepiece merchandise.

· Offer solutions for out of stock items i.e. alternate item, etc.

· Follow up with customers to see if they need additional assistance.

· Offer additional styles or colours to increase sales levers.

· Process and follow up customer orders and exchanges.

· Ensure a high level of merchandising and cleanliness in line with the Bering Visual Merchandising guidelines.

· Ensure stock is always replenished and accounted for.

· Ensure back room is always neat and tidy, and stock is in an organised order.

· Performs all other duties as assigned.

Decision making:

Without referral to manager 

· Prioritization & delegation of tasks within delegated tasks

· Coordination with VM for development and training of team

Key attributes:

• Passionate of frontline customer service experience.

• Proven written and verbal communication skills.

• Demonstrated passion for extraordinary customer service.

• Attention to detail.

• Ability to prioritize tasks.

• Ability to communicate effectively with customers and store personnel.

• Demonstrated time management and organizational skills.

• Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business.