ABOUT NORBREEZE GROUP
Founded in 2004 and headquartered in Singapore, Norbreeze Group is co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. Instilled with a deep passion for Danish design, the couple established the company with a focus to distribute, market, and build international lifestyle brands that share a timeless design philosophy with a consistent pursuit of functionalism and quality.
The Group now consist of a holding company and three businesses units:
PANDORA INDOCHINA (www.pandora.norbreeze.vn)
COCOMI (www.cocomi.com)
AUGUST BERG (www.augustberg.com)
The Group has successfully built several international brands across key Asian cities and has offices in Singapore and Vietnam. The Group has more than 40 directly and indirectly operated stores and distributes to more than 200 stores throughout Southeast Asia. For more information, please visit www.norbreeze.com
Detailed Responsibilities:
Customer Service
• Greeting customers and attends to customers with engagement of product and brand story.
• Maintains a friendly and approachable demeanour.
• Welcomes returning customers and perform any request(s) of after-sales service.
• Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Sales Engagement
• Connect customers with warm greetings and great first impression.
• Build the relationship with customers to our brand and products.
• Impress customers by memorable closing & exit.
• Introduce & Share VIP Program / Privileges with customer.
Business Recap
• Update accurate sales information
• Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
• Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.
Visual Merchandising
• Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
• Display Stock Replenishment and Seasonal Promotions
Inventory
• Stock replenishment and accountability for opening, closing and handover.
• Ensure sales floor is always neat and tidy, and stock is well organised.
• Weekly check of SOH with ERP system (Navision)
Operational
• Opening and closing procedures are strictly followed
• Store alarm system is checked daily.
Suggested Qualifications and Experience:
• At least a year of retail sales or customer service experience.
• Preference of specialised responsibilities and / or activities
• Professional Qualification Status
• Proven experience in specified areas
Required Attributes
• Takes initiative and is proactive
• Excellent planning and analytical skills
• Resourceful, fast, and efficient and able to work independently
• Result oriented person, meticulous with an eye for details
• Effective time management & prioritization skills
• Good negotiation skills
Related Job Searches:
- Company:
Norbreeze Group - Designation:
Retail Sales Associate (Full Time) - Profession:
Sales / Retail - Industry:
Retail / eCommerce