Novel Sunkris Solutions Pte Lte is a staffing firm with expertise in providing Temporary and Permanent Staffing Solutions across different countries. This requisition is with one of our client in Singapore
As a professional IT/ non IT staffing service, Novel began the Journey in 1999. Our company was founded to bridge the gap between talent and opportunity. We have our business headquarters in India, Singapore, Toronto and Kingston. We are 23-year old Well-respected Dependable Processing Solutions Provider to Financial Institutions, Corporate's and Government Departments. We are Expertise in providing Temporary and Permanent Staffing Solutions across different countries. One-stop Business Process Outsourcing (BPO) center for Financial Institutions and Global Corporate's.
We believe in a unique proprietary Research – Recommend – Reduce model that handles client’s processing requirements at a significant Cost. Savings to free up management bandwidth for building the business. Proven track record of Long Term Vintage with blue chip clients including some of the biggest names in the Financial Services Industry. 90% Repeat Orders from existing clients demonstrating our Dependability & Delivery Mechanisms.
Job title : Relationship Associate
Job Purpose: Relationship support
Job Background/context:
- Deliver a best-in-class client experience for Citi Commercial Bank with a focus on the following core responsibilities:
- Client Onboarding – Own the end-to-end onboarding process for obligors and credit facility set-up from documentation to implementation.
- Account Maintenance - Ensure all client information is updated promptly in all systems for smooth operation of client accounts and facilities.
- Client Servicing - Make every service engagement a wow experience for clients through ensuring sincere, timely and effective completion of client’s service requests.
Key Responsibilities:
- Provide day-to-day client servicing, handle and provide timely resolution to client requests/issues.
- Administer the paper documentations from client and handover/lodge with various operation teams to ensure client’s data is most up-to-date.
- Takes the lead to coordinate, investigate and follow-up across internal departments to resolve client issues/needs.
- Provides feedback to client related to their needs and ideas on process improvement.
- Collaborate with processing teams to ensure client transactions (Cash and Trade) process timely.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Essential
Knowledge/Experience: Cash and Trade Operation experience
Skills: (technical skills) MS word/Excel
Qualifications: (degree/certifications) Junior College
Desirable
Skills: Powerpoint
Qualifications: Degree
Competencies (soft skills you are looking for in a candidate)
- Analytical and meticulous
- Self-motivated and good team player
- Committed individual and able to drive same goal as the team
- Strong verbal and written communication skills
- Ability to multitask and work under pressure
- Minimal supervision
Related Job Searches:
- Company:
Novel Financial Solutions - Designation:
Client Service Representative - Manager - Profession:
Banking / Finance - Industry:
Built Environment - Location:
Downtown Core