Company
NTUC Health
staffondemand.sg
Designation
Care Concierge Intern 2023
Date Listed
27 Mar 2023
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start - Flexible End
Profession
Customer Service / Communications
Industry
Healthcare / Fitness / Sports
Location Name
55 Ubi Ave 1, #08 01, Singapore 408935, Singapore
Address
55 Ubi Ave 1, #08 01, Singapore 408935
Map
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.
Job Description
- Deliver consistent good customer service including inquiries, and complaints at all times
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Handle phone and email enquiries of current and prospective customers of NTUC Health
- Advise and promote the value of our NTUC Health services to the customers.
- Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
- Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
- Track and monitor customers’ enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
- Meet KPI requirements.
- Perform any other duties that may be assigned from time to time by the Reporting Officer
This position is already closed and no longer available. You may like to view the other latest internships here.
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- Company:
NTUC Health - Designation:
Care Concierge Intern 2023 - Profession:
Customer Service / Communications - Industry:
Healthcare / Fitness / Sports - Location:
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