Oddle – Product & Customer Support Intern

Responsibilities

• Experience the most exciting team at Oddle, to be in close contact with merchants, helping them out when they need help, via Live Chat and Email Support
• Communicate efficiently and effectively with Oddle Eats customers
• Ensure that all customer inquiries, issues and delivery incident reports are handled promptly from initial contact until resolution
• Ensure that all customers have an optimal experience with the Oddle platform
• Consolidate repeated customer feedback and escalate to Product Support Team or relevant business units
• Acquire in-depth knowledge of how an e-commerce operations function
• Be trained in communications and fact-finding skills
• Learn how to write clear documentation for the product and tech team to further investigate/fix
• Learn practical ways to negotiate and solve problems

Who we’re looking for

• You are able work at 4-5 days per week: 3-4 weekdays and 1 weekend (Sat/Sun)
• You can commit for 6 months and above
• You are highly responsible and organised
• You have excellent communication and writing skills, able to explain complex topics in the easy-to-understand and concise language
• You are self-driven and passionate about helping merchants succeed
• You take pride in your work quality with a customer service-oriented mindset
• You are open-minded and able to adapt to a fast-paced environment, and possess a good attitude towards learning and improving
• You are tech-savvy and able to maneuver around technical systems