Olive & Adam Pte Ltd – Junior Customer Success Executive

Junior Customer Success Executive (Fresh Grads Welcome!)

What You’ll Do

Customer Success

• Actively engage and interact with our customers online (Instagram, Facebook, Whatsapp) and offline during appointments
• Manage all customers’ queries on all platforms promptly (Instagram DMs and comments, Facebook Messenger, emails, Whatsapp)
• Assist customers in selecting the best product based on their body type and lifestyle needs
• Conduct follow-ups with customers post-purchase and maintain strong relationships with them
• Encourage upsells and cross-sells to drive incremental sales and achieve business goals
• Be an advocate of our brands! We are an extremely interactive brand with our customers and we always want the last word

Operations

• Vendor management: Liaise closely with shipping vendor to facilitate local and international shipping
• Schedule daily orders from our Shopify website for delivery
• Ensure that all details provided by the customer is complete and accurate and can be booked via our Qxpress and DHL system
• Conduct daily quality checks on the products
• Manage any exchanges and refunds, or issues with deliveries (pre- and post-purchase)
• Inventory management: Regularly conduct stock-checking and stock replenishing

You will also be assigned ad-hoc duties from time to time.

Training Period

• As this is a junior position, you will undergo a two-month training period. During this period, you will have the opportunity to develop and oversee your own unique project which will be implemented!

Why You Should Join

• Be the bridge between the company and customers: Continuously brainstorm new ways of satisfying your customers in new and exciting ways!
• Make a real and positive change to people’s lives: Be the catalyst in helping to transform the lives of your customers
• Leadership development: Nothing excites us more than someone with ideas on how to improve the business, no matter how crazy it is! You will also gain full autonomy to run your projects
• FREE TRAINING by professionals to support your career development: Be enrolled in Startup Talent Factory in May 2020

Requirements

Education

• A local polytechnic graduate who graduated within 5 years (2015 - 2020) or has ORD-ed within 5 years (2015 - 2022)

Skills required

• Exemplary interpersonal skills: Outgoing and approachable personality with effective verbal and written communication skills
• Experience in responding to customer queries, seeking feedback from customers and conducting follow-ups with them
• Excellent salesmanship with proven ability to achieve sales targets
• Experience in vendor management
• Working knowledge of Adobe Photoshop and Microsoft Office Excel (Good to have)
• Experience with Shopify or similar e-commerce platforms (Good to have)

Who We’re Looking For

• Preferably you have 1-3 years of work experience in a similar field. However, we welcome fresh grads too (provided you have the necessary skill sets and passion for this job)!
• Excellent time and project management: You will be working on multiple projects with tight deadlines. If you cannot handle a fast-paced environment, then this may not be the place for you
• Not camera-shy: We love speaking to our customers directly on camera on social media!
• Active listener: Listening actively to feedback from customers and teammates are of utmost importance