On Point Physiotherapy Pte. Ltd. – Patient Services Associate

Your Role

We are looking for someone who can:

• Perform front desks duties which will include but may not be limited to the following:
  • Customer service including welcoming patients & attending to patients’ registration
  • Professionally assist staff, visitors, and patients’ needs
  • Professionally handle patient as well as doctor enquiries (phone, email, walk-in’s etc.)
  • Scheduling appointments between Physiotherapists and patients/referring clinics
  • Contact patients prior to their appointment as reminders or follow-up calls & ensuring payments made for treatment rendered
• Respond to, resolve and/or escalate issues as required (claims, schedule conflicts, last minute cancelations)
• Maintain confidentiality of all staff, and patient information
• Be responsible for scheduling equipment maintenance & repairs
• Oversee and establish inventory standards for supplies and equipment. Stock taking and ordering of stocks
• Contribute to the efficient day-to-day administration of the clinic
• Maintain and ensure the upkeep of clinic’s general cleanliness, tidiness & appearance, which includes for example, sanitizing high touch surfaces, etc.
• Handle general administrative & ad-hoc tasks as assigned by the Clinic Director

Your Expertise & Strengths

You:

• Have great organizational and administrative skills
• Are compassionate and discrete with good time management and record-keeping skills
• Have PC / computer literacy and ability to work in a fast-paced environment
• Are service oriented and a good team player
• Are hardworking and have a desire to learn
• Possess great customer service skills, is dynamic, self-driven, professional, and reliable
• Have excellent communication & interpersonal skills, well versed in written and spoken English
• Have an ability to work in a dynamic environment and multi-task