Pace (https://pacenow.co) is Asia's alternative payment and financing platform, built to expand the financial ability of consumers and companies.
Pace is developed by a founding team of seasoned serial entrepreneurs and operators. The CEO of the company has founded 3 startups (with successful exits) across Silicon Valley and Asia. Backed by one of the largest venture capital firms from Southeast Asia, the company is headquartered in Singapore.
We don’t want interns that wait for someone to tell them what to do. We want you to be the spirit and voice of Pace, by representing the company’s benefits and offerings to the wider market and contribute to Pace’s employee culture, by bringing individuality and diversity to the company
Pace is currently operating in Singapore, Malaysia, Hong Kong & Thailand and is rapidly expanding in Asia Pacific. Pace will be expanding to Japan, Korea, Taiwan (by H1 2022) and the rest of Southeast Asia (by end 2022). As an intern, you will be exposed to our cross-boundary operations through direct connections with country GMs, managers and representatives at all levels. Some positions will also involve setting up operational processes for the new regions, as well as directly speaking with clients and customers from these regions. The Pace internship experience is not bounded by the country you are based in, but rather a choice to make this experience truly your own, with international exposure.
OPERATIONS INTERN
If you want a boring, desk-bound internship, look elsewhere, this role only needs you to go out and run around! We want someone who dares to approach merchants and get them to continue using Pace. This internship is your first step towards account management and business development, if that is what you are looking to do in future!Your role is simple - make the merchants you are in-charge of become Super Merchants with Pace. For them to become a Super Merchant, you need to make sure they know how to use Pace to their advantage, and you help them along the way for this!If you love people, this role is for you!Oh, did I mention target-based incentives too? Yes, even for interns!JOB
DESCRIPTION
- Be the forefront of the company, the face of Pace for the merchants, and the voice of the merchants to Pace
- Own the entire merchant relationship by verticals, geographical areas or even entire enterprise-level merchants
- Be the walking dictionary of Pace products - able to best advise merchants on how to use Pace to create incremental sales
- Assist the client success team in daily tasks, such as onboarding, activation and re-engagement of merchants● Work with the client success team to implement projects that value add to the experience of our merchants and partners
- Work cross-functionally within Pace, to provide feedback about customer needs, in order to drive future product development
- Develop customised proposals that help articulate Pace’s benefits, and drive sales for Merchants and Partners
- International Exposure: During the internship, the intern will be tasked with one of the following:
(1) Setting up retail operations in other regions; and/or
(2) Support regional Client Success Managers.
In (1), the intern can expect to source for implementation partners, figure out contextual and cultural differences by working with regional teams, and set up a country-specific operational process in Pace new regions.
In (2), the intern can expect to be working in a pair with a client success manager based in one of Pace’s regional offices, and join discovery calls, training session, prepare review decks, and work with top overseas/regional merchants to provide a customised solution, as well as dedicated support
JOB REQUIREMENTS
- Courageous! Many days you will just be speaking with new people, like it or not. Not lying here, you need courage for that!
- Entrepreneurial mindset, with a demonstrable bias towards action and execution
- Enjoys high-growth environments, and approaches challenges with a growth mindset, witha lot of room to experiment and grow in a self-direct manner
- Has a basic grasp of the payments industry (if you ever made a purchase by scanning a QR code is counted)
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Pace Enterprise Pte Ltd - Designation:
Operations Intern - Profession:
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