Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.
Based in Singapore Corporate Office, we are looking for a passionate and energetic individual to join us as System & Administration Support under 3-6 months contract.
This is an Administration role with a key focus on System set-up and administration of our Learning Experience Platform and L&OD infrastructure. The role will proactively partner with key stakeholders both in the corporate office and at the hotel-level to drive our PPHG Service Philosophy of: Recognition, Anticipation, Flexibility and The Extra Mile.
- Setup Docebo report templates.
- Manage permission and resources rights for Power Users.
- Assist to upload e-learning courses, create courses, enrolment for Instructor-led training in Docebo platform
- Co-manage resources and activities within Docebo
- Co-Conduct user acceptance testing for Docebo
- Co-develop and execute comprehensive test plans and test the cases based on business requirements and user stories.
- Collaborate with project managers, developers, and stakeholders to understand project requirements and ensure testing aligns with business objectives.
- Identify, document, and track defects and issues found during testing, and work closely with development teams to ensure timely resolution.
- Perform regression testing to ensure platform changes and enhancements do not adversely affect existing functionality.
- Provide regular status updates and reports on testing progress, including test coverage, defect metrics, and overall quality assessment.
- Participate in project meetings, discussions, and reviews to provide input on testing strategies, requirements, and potential risks.
- Act as a point of contact for our global stakeholders on Docebo troubleshooting.
- Continuously improve testing processes and methodologies to enhance testing activities' efficiency, effectiveness, and reliability.
- Administrative tasks that support our L&OD infrastructure.
- Any other duties of a comparable nature as may be required.
The Person:
- Diploma level, preferably with Information Technology/Systems related knowledge
- Knowledge in system maintenance, basic coding knowledge and open to being exposed to L&OD functionality
- Familiarity with Docebo is an advantage.
- Analytical and problem-solving skills, with the ability to quickly understand complex systems and identify potential issues.
- Ability to communicate technical information effectively to technical and non-technical stakeholders.
- Detail-oriented with a focus on accuracy and thoroughness in testing activities.
- Ability to work independently and as part of a team, with a proactive and collaborative approach to achieve project goals.
Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
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- Company:
Pan Pacific Hotels Group - Designation:
System & Administration Support - Profession:
Human Resources - Industry:
Hotel and Accommodation Services - Location:
Kallang