Pan Pacific Serviced Suites Beach Road – Guest Relations Officer

The Guest Relations Officer is responsible for the overall care, hospitality and service given to our residents throughout their stay.
The Guest Relations Officer provides a very personal, detailed, seamless service to guests.  The Guest Relations Officer will take gentle care of all their guests from arrival until post-departure without imposing themselves on the guest.  The Guest Relations Officer are the local connectors of their residents.
Primary Responsibilities:

• Ensure that all preferences of the incoming residents are taken, prepared and ready prior to arrival.
• Ensure our residents receive a fast and efficient check-in and check-out.
• Ensure all customer queries or requests are handled in a polite and efficient manner.
• The Guest Relations Officer are the unique service touchpoint for the Serviced Suites.  They are able to provide an orientation of the residents and offer local connections and access to business event and networks, exclusive social events as well as facilitate gathering for like-minded people.
• Basic services to be provided to residents are (and not limited to): escort/welcome guests on arrival, explaining the feature of the room, describing our services, offer to make tea or coffee, arrange wake-up calls or taxi services, assist with unpacking & packing, provide arrival pressing of next day suit, shoe shine & organizing belongings.