Pepperl+Fuchs is one of the leading companies in the development and manufacture of electronic sensors and components for the global automation market.
We supply our products and solutions to a wide range of different industrial sectors, including mechanical and systems engineering, the automotive sector, packaging technology, the chemicals industry, the oil and gas industry, and the pharmaceuticals sector.
Job Purpose
Manage the day-to-day Production IT (PIT) support for both Singapore and SEA production facilities.
Major Accountabilities
1. Answer and log all support calls into the PIT TOPdesk Helpdesk System.
2. Provide 1st and 2nd level support and escalate to the next level if problem cannot be resolved.
3. Setup and provide technical support for all production computers and PIT Services and Applications issues, especially:
a. Testing Software: WinATS, EasyTest
· Preparation/installation of a test system pc
· Basic trouble shooting for test system pc.
· Escalation to Global IT for pc driver package issues.
· Escalation to GPIT for PIT software related issues.
· Collaboration with TE/TTD for test hardware / test program related issues.
b. Label Printing Software: PFETI + related
· Preparation/installation of a label printing workplace (including printer setup)
· Basic trouble shooting for printer workplaces
c. Manufacturing Operations Management Software (incl. Line Control)
· System and software support
· Support to set up new lines with the system
d. Traceability Software: Datatracer + related
· Preparation/installation of a traceability workplace
· Basic trouble shooting introduction (resolve typical first level issues) for traceability workplaces
e. Machine integration
· Basic trouble shooting for all PIT machine interfaces
4. Procurement and disposal of all Production IT related hardware and software.
5. Support on-going / new project for PIT Services and Applications.
6. Support production PC backup and software restoration.
7. Assist and audit new production pc for new production line setup / production line transfer.
8. Support PIT Security activities
Job Specific Requirements
Education : Diploma in Engineering or Computer / Information Technology
Experience:
- Hands on experience with one of more of the OS such as Windows, Linux or VMWare Server
- Experience in an IT environment. Working experience in the execution / support of software projects.
- Clear and respectful communication.
- Responsible for the results and continuous improvement to achieve the targets.
Related Job Searches:
- Company:
Pepperl+Fuchs Asia Pte. Ltd. - Designation:
IT Support Engineer (Production) - Profession:
IT / Information Technology - Industry:
Manufacturing General / Biomedical / Pharmaceutical - Location:
Queenstown