Harvey Norman from Australia is a leading household name in Singapore. The brand consistently delivers unparalleled retail experience to Singaporeans since 1999. The omni-channel retailer occupies a significant brand share in the space of Electrical, Computers, Furniture and Bedding retail. Besides offering cutting-edge consumer electronics, Harvey Norman provides a seamless offline and online shopping experience, catering to the fast changing consumers’ shopping behaviour and busy lifestyle.
Harvey Norman has a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia, Malaysia and Singapore. At present Harvey Norman is looking for expansion opportunities in other Asia countries.
Harvey Norman has always pride themselves on being at the forefront of retail, as well as its speed in bringing latest products and identifying emerging market trends. The company’s relentless focus on providing unsurpassed service has led to its belief that empowering its people is one of the key ingredients to its success. Its work culture celebrates innovation, integrity, respect, perseverance and diversity, everyone is given a fair chance to excel. Harvey Norman’s energetic, positive and entrepreneurial spirit is captured in its familiar slogan "Go Harvey, Go!".
SCOPE AND GENERAL PURPOSE OF THE JOB
Responsible to provide accurate information and services of customers' needs.
MAIN DUTIES AND RESPONSIBILITIES
- Receive inbound communications via telephone and other online channels.
- Assist customers with accurate information on products as well as other general queries.
- Maintain up-to-date and comprehensive products/services knowledge to successfully resolve customer queries.
- Attend to and follow through with customer queries regarding their orders/deliveries.
- Obtain details of complaints about escalation purposes and follow-up till resolution.
- Customer’s daily interactions across all channels to be updated on daily basis into the tracking system.
- To perform any other reasonable duties as directed by the immediate superior from time to time.
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