Founded in 2011 at a small take-away spot in Singapore Holland Village, we started out with a simple, earnest ambition to share the contentment of a good old-fashioned cake with our neighbours. 10 years, 5 stores and a 100-strong team later, so much has changed and yet, the ‘why’ behind what keeps us going every day hasn’t.
For the past ten years, the stories we’ve heard and lessons we’ve learnt have anchored our belief that a well-lived life is made of simple pleasures; while they often go unnoticed amidst busy routines, they are truly the most satisfying. What joy our lives would be if we savoured these everyday moments! The thoughtfulness behind the food we serve, the homewares on our shelves, the design of our stores and the words we speak are guided by our purpose: To make life’s simple pleasures aspirational and accessible.
Responsibilities:
- Handling general and order-related enquiries via various platforms (email and phone), ensuring smooth and seamless pre and post-sales customer service.
- Manage overall administration of AO (Advance Order) processing and fulfilment for orders received via the online website and email.
- Manage the overall process of preparing fulfilment-related materials, including compilation and dissemination of order information to the respective stores and teams.
- Troubleshooting and resolving AO (Advance Order) processing and fulfillment-related issues.
- Processing corporate or wholesale orders placed.
- Ensuring all orders are communicated to the various production teams and resolving production-related issues in cooperation with the relevant teams.
- Manage and resolve all customer service recovery issues working in collaboration with the relevant teams.
- Any other duties as assigned.
Requirements:
- 1-2 years experience in Sales / Order Fulfilment / Customer Service is preferred.
- Have good work ethics, initiative and willingness to learn.
- Excellent communication and interpersonal skills.
- Fluent in English (verbally and written).
- Able to work in a team and multi-task.
Related Job Searches:
- Company:
Plain Vanilla Bakery Pte Ltd - Designation:
Sales & Customer Care Associate - Profession:
Food Services / F&B - Industry:
Food Services / F&B - Location:
Bukit Merah