PlayFACTO School – Customer Service Officer (Front Desk)

• Acquire a strong working knowledge of the organisation’s programmes, services and processes
• Ability to deliver a professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuously high level of customer service delivery and satisfaction
• Engage interest in potential customers and provide them with clear explanations on the offered programmes to boost lead creation
• Support cross-selling activities to existing customers
• Develop a professional rapport with customers and build brand loyalty.
• To work closely with the Enrichment Team and provide regular feedback and insights in achieving greater customer intimacy.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Perform any other duties and responsibilities as and when assigned by Management

Snapshot of our ideal candidate

• Possesses at least GCE ‘O’ levels
• Required to work shift hours and on both weekends
• Strong proficiency in written and spoken English
• Being effectively bilingual would be a strong advantage
• Candidates who have worked in the hospitality industry is most preferred
• Able to work in a fast-paced environment
• Possesses emotional maturity and passion for customer service
• Familiar with CRM systems and practices
• A good team player possesses the ability to work with minimal supervision
• Positive, extroverted and outgoing personality
• Pleasant personality with a professional disposition