PTC specializes in providing enterprise data management solutions and services to manage the technology challenges of enterprise customer. Our strengths are built upon our passion, total commitment and vision on data management services to help our customers to achieve the best business results like better performance, investment protection and maximum value.
We offer consultancy services to our customers on issues on complexity of IT infrastructure, bandwidth resources, disaster recovery, and storage growth of data and total cost of ownership. Our solutions simplify data management, data access, better security management and improve overall performance.
We help our customers build cloud infrastructure to simplify IT operation and meet IT most critical needs. We automate disaster recovery, offer high availability and simplify backup and recovery. Through our IT automation, our customers enjoy significant cost-saving through reduced manpower and maintenance requirement.
In search for a competent and dynamic individual contributor to provide end-user computing device (EUCD) support within our organization. This role focuses on delivering high-quality technical assistance, maintaining hardware and software systems, and ensuring seamless IT operations. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and a proactive approach to resolving workplace IT issues. The IT Infrastructure Specialist will also work with other IT teams to ensure that the organization's IT systems are aligned with the business goals.
- Technical Support: Provide frontline IT support for desktops, laptops, mobile devices, and peripheral equipment, ensuring minimal disruption to business operations.
- Incident Management: Respond to service desk tickets, troubleshoot technical issues, and escalate complex problems as required.
- Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware devices.
- System Maintenance: Perform regular maintenance, updates, and patches to ensure systems are secure and up to date.
- User Support: Assist users with IT-related queries, including email, remote access, network connectivity, and software applications. Handle users onboarding/off-boarding.
- Documentation: Maintain detailed records of issues, resolutions, and user requests to improve processes and support strategies.
- Asset Management: Track and manage IT assets, including inventory updates, procurement, EUCD technology refresh and disposal of outdated equipment.
- Security Compliance: Ensure compliance with IT security policies and practices, including access controls and data protection protocols.
- Collaboration: Work closely with other IT teams to coordinate activities and support broader IT projects and initiatives.
Qualifications
- Diploma/Degree in IT/IS related discipline
- Prefer 3 years of experience in IT/IS industry
- Proven experience in IT support or EUCD services, preferably in a corporate environment.
- Proficiency in Windows and macOS operating systems, Microsoft Office 365, and common workplace tools.
- Strong knowledge of network protocols, Active Directory, and remote desktop support tools.
- Excellent problem-solving abilities and attention to detail.
- Ability to prioritize tasks, work under pressure, and handle multiple responsibilities simultaneously.
- Excellent communication and interpersonal skills
- Some project management experience will have added advantage
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
PTC System (S) Pte Ltd - Designation:
IT Infrastructure & Operations Specialist - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Kallang