PTW is a leading global provider of customer experience, quality assurance, localization, engineering and audio production services to key software and technology-focused markets including games, interactive entertainment media, education, e-commerce and internet of things.
For over 20 years, we have delivered great results for our clients. Our main aim is to advance their businesses and enhance their customers’ satisfaction. We are dedicated to helping every client develop the best products and consumer experiences possible. And because we believe in partnerships and collaboration, the journey is shared and the successes are too.
With 35 studios worldwide and over 4,000 dedicated employees, we have the global infrastructure to scale and flex to match our clients' ambitions. We create unique solutions brimming with ideas, backed up by effective problem-solving for the most challenging requirements. We also deliver our services in a unique way – combining a truly global service, with the personal touch of a smaller business. Big meets small, in the best way possible.
Part Time Customer Support Executive (Korean Speaking)
Description
- Monitor, identify and raise up reports submitted by users through the specified support platform.
- Record and document necessary information from the reports.
- Handle multiple concurrent chat, email and other online platforms when required.
- Identify, troubleshoot and advise on technical issues in the customer’s computer, mobile app and / or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members.
- Escalate real-time issues to client/supervisor.
- Translate documents in Korean to English and vice versa.
Requirements
- Native in Korean with proficiency in English (able to at least communicate well in English on a day-to-day basis and capable of translating between EN and KR).
- Able to work for at least 2 days per week on a fixed schedule, including weekends and public holidays when required.
- Good time management and work organizational skills.
- Meticulous team player with a results-driven personality.
- Proficient in MS Office. Exposure in any CRM tools or systems is highly advantageous.
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
- Able to solve and analyse information accurately with appropriate speed and guidelines.
- Those without relevant experience (possess interest in customer service or gaming) may be considered as well.
Related Job Searches:
- Company:
PTW - Designation:
Customer Support Executive (Korean Speaking) - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Toa Payoh