COMPANY OVERVIEW
For nearly 70 years, PUMA has developed fast products for the fastest athletes on the planets. Every day, our 13,000 employees across 120+ countries rally out SPEED & SPIRIT to deliver the iconic footwear, apparel and accessories capable of pushing sports and fashion forward.
The PUMA world extends across Football, Running, Training, Fitness, Golf, Motorsports and design collaborations with icons such as Rihanna. Bur whenever you are, whether it’s on the pitch, the runway or in the streets, the PUMA touch is instantly felt in the undeniable joy and excitement we bring to sport, fashion and culture. The PUMA Group owns the brands PUMA, Cobra Golf and Dobotex and is headquartered in Herzogenaurach, Germany.
WHY JOIN US?
At PUMA, we go fast, but like PUMA founder Rudolf Dassler says, speed is nothing if we leave our PUMA spirits behind. The same SPEED & SPIRIT is what drives us today, and it’s what we look for in candidates looking to help us push sport and fashion forward.
Self-driven and passionate performers, who exhibit a knack for out of the box thinking, tend to do well here. But most of all, you need to be a team player.
With over 44 nationalities represented in our headquarters, we attract the best people from all over the globe, and are proud to have one of the strongest talent development programs around. So, if you want to accelerate your career in a dynamic and empowering work environment, show us your SPEED & SPIRIT, and blow us all away.
To support front end KA sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant and competitive service levels to assigned Key Accounts.
Task 1:
To support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.
20%
Task 2:
To ensure market competitive reliability and responsiveness to assigned Key Accounts in regards to order entry support, orderbook deliveries and conversions, complaints and returns etc.
30%
Task 3:
To facilitate cross functional alignment and communication between key stakeholders – Key Account team, Purchasing, Demand Planning, Operations and IT – ensuring assigned account needs and requirements are addressed.
30%
Task 4:
To support the Customer Service team in relevant reporting generating insight and transparency to the sales performance for related accounts – orderbook, forecasting and budget compliance / achievement
10%
Task 5:
To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service levels
10%
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- Company:
Puma Sports SEA Trading Pte Ltd - Designation:
Assistant Executive, Customer Service - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce