PURE International (Singapore) Pte Ltd – Full-time Guest Service Officer

Responsibilities:

• Make our members feel welcomed by greeting them with wholehearted friendliness when checking them in/out or within the club. It should be part of your ‘DNA’ and shouldn’t be seen as a job.
• Maintain good relations with members by providing high level of service standards with a “people-first” attitude.
• The ability to take a preemptive approach in managing possible complaints and being prepared with a solution when a problem arises.
• Take ownership of problems; handle and resolve issues to your best abilities.High sense of reliability, which equates to high awareness of what works for certain people and what doesn’t, plus having strong intuition about what is right and wrong in principle when managing our members’ requests.
• Able to front difficult conversations such as collection of outstanding membership fees, processing of suspensions etc. Maintain a calm deposition during crisis management (member’s injury, incidents).
• Work as a team at club level; this includes helping in every aspect of services in the club (nood/retail/changing rooms etc) if there is a need, not just front-desking.

Requirements:

• Highly energetic individuals, cheerful personality with a strong enthusiasm in the wellness industryBeing professional with strong interpersonal and communication skill
• Able to adapt in a fast-paced environment
• Candidates with relevant qualifications, customer service/hospitality background and/or without experience are welcomed to apply
• *Able to work various shifts (5 working days a week)
• Company transport will be provided for certain shifts
• If you are looking for a flexible part-time job, you are welcome to apply as well.