About QD Academy
Established in 2014, QD Academy (formerly QuickDesk Academy) is dedicated to revolutionizing sales through the seamless integration of technology and education. Initially focused on CRM software, the academy has evolved into a comprehensive hub for education, offering professional conversion programs and cutting-edge social media marketing courses. As a registered Training Provider with SkillsFuture Singapore, QD Academy is committed to providing subsidized learning opportunities, emphasizing ethical sales digitization.
Our Offerings
1. Education:
○ Training Courses:
■ Using AI and Automation for Digital Marketing through Customer Journey Map: Creation of Viral Video Content on TikTok for Social Media Marketing:
■ Effective Business Negotiation with DISC.
■ AI for Business Intelligence
2. Hiring Solutions:
○ Career Conversion Programme (CCP)
Achievements
● Over 900 companies have digitally transformed their sales and marketing processes with QD Academy's education and technology solutions.
● Founder & CEO, Charmain Tan, was recognized in Forbes "30 Under 30" in Enterprise Technology in 2019 and featured in SG100WIT 2020.
Why Choose QD Academy?
● Customer-Centric Approach: Dedicated to nurturing both professional and personal development, empowering team members to achieve excellence
● Growth-Oriented: Valuing individuals who are growth-driven, always seeking to reflect and learn while having fun in the process.
● Seek Excellence: Striving for perfection in every project and interaction, aiming to exceed expectations and deliver outstanding results.
We are looking for a passionate and driven Training and Customer Support Intern to work closely with our team. In this role, you will gain hands-on experience across multiple functions, including Business Development, Operations, Training Program Coordination, and Customer Support. We will need you to help manage day-to-day operations, support learners, coordinate with trainers, and contribute to process improvements, research, and curriculum planning. You will work in a dynamic environment alongside leadership, gaining valuable insights into business operations and contributing to the success of QD Academy.
What you will do:
● Assist in co-ordination with trainer for confirmed class
● Provide support to learners and companies via WhatsApp and email communication.
● Ensure learner satisfaction by delivering a high-quality customer service experience.
● Address and resolve learner complaints and feedback regarding their service and training experience effectively.
● Assist in the registration of learners for the classes
● Support for grant administration for learners applying skillsfuture grant
● Assist in getting feedbacks from learners
● Assist in enhancing the Standard Operation Procedures (SOPs) of QuickDesk Academy;
● Assist in research and planning for other curriculums that QuickDesk Academy will run
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
QD Academy - Designation:
Learning Experience Coordinator - Profession:
Education / Training - Industry:
Artificial Intelligence / Smart Automation - Location:
Singapore River