About Raffles Medical Group
Founded in 1976, Raffles Medical Group (RMG or the Group) is one of the leading integrated private healthcare providers in the region, providing a continuum of services from primary, secondary, and tertiary care to wellness and health insurance for people across Asia.A proudly Singaporean brand, RMG is listed on the mainboard of the Singapore stock exchange (SGX: BSL) and operates in 14 cities in five countries in Asia. This network includes four hospitals and over 100 multi-disciplinary clinics, offering services such as health screening, specialist care, diagnostic radiology, dental, and traditional Chinese medicine. Together with about 2,900 employees, RMG brings more than 47 years of trusted healthcare expertise and care to over 2.8 million patients annually across our network as their trusted partner for health.
(A) SPECIFIC (80%)
- To provide sales and administrative support to Commercial Team (CSEs and CSMs), including:
- Bridging support between CS & Operations and ensure smooth workflow between various internal departments and Corporate Services for day-to-day client requests including:
- Medical reports
- Setup appointments to Specialists, Network Clinics and RHS for corporate clients, when required
- Resolves operational problems by coordinating various stakeholders and identifying solutions
- To manage the service level of turnaround time for corporate clients with operations team from RM&RH
- Compiling zonal analysis report – clientele listing and verifying using ACRA
- Provide a bridging between CS, Finance & Operations
- To man calls and emails from designated corporate clients for onsite and offsite health screening appointments.
- To assist in issuing authorisation chit to clients when requests are received.
- To requisite for stationary supplies.
- To maintain inventory of brochures, marketing materials, stationery and office supplies, and ensure they are replenished at all times.
- To ensure all office equipment of the department are in working order.
- To ensure all office equipment of the department are in working order.
- To collect and distribute external/internal mails and correspondences to the respective people
- To update the data controller of new/resigned staff notification that is received via email.
- To prepare the contract termination report monthly and do necessary paperwork for termination of contracts.
- To handle requests by clients for D&D sponsorship.
- To maintain a systematic and orderly filing system for all documents and contracts.
- To compile and maintain training records of CSEs.
- To man all incoming calls/emails through CS mainline and general email from corporate clients and various internal departments to respective CSE/CSMs for follow-up.
(B) GENERAL
1. To assist / participate on site events when required
2. To assist in all ad- hoc administrative matters
3. To Maintain the department fax server
4. To Tag and sight fixed assets annually
5. Any assignments given by the immediate supervisor
Kindly note that only shortlisted candidates will be notified.
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