Are you innovative, passionate, driven and will not stop till you find a solution? If you are, join Team Rapsodo!
“Our vision is to help everyone reach their full potential as an athlete.~ Batuhan Okur, CEO
Rapsodo is a Sports Technology company with offices in USA, Singapore, Turkey and Japan. We develop sports analytics products that are data-driven, portable, and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance. We are innovative, focused and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state of the art solutions as part of Team Rapsodo.
As Rapsodo continues to expand, we’re looking for an exceptional, self-motivated and resourceful Technical Support Engineer Intern to provide enterprise-level assistance to our customers. The intern will be based in our Singapore’s office and be part of our growth in Japan. Successful candidates will possess a blend of technical aptitude, and customer-facing skills, along with a passion for cutting edge technology.
The ideal candidate must be able to:
- Support the customer onboarding process, ensuring a seamless experience for new Rapsodo baseball customers
- Communicate the features and benefits of all Rapsodo Baseball products
- Provide prompt response to inbound customer support inquiries (technical, usage and product) across multiple platforms (email, chat, phone)
- Highlight problems through escalation, engaging technical subject matter experts as needed
- Work with Rapsodo’s customer support team to ensure updated product knowledge and best practices use
Refer to internal database or approach our Rapsodo’s customer support team to provide accurate tech solutions
Requirements:
- Bachelor’s degree in Computer Science or Engineering
- Excellent Japanese & English written and oral communications skills to liaise with our counterparts in Japan, USA and Turkey
- The ability to communicate technical information clearly to both technical and non-technical stakeholders would be a plus
- Self–motivated worker who thrives in a fast-paced environment
- Passion for sports preferably Baseball
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- Company:
Rapsodo Pte Ltd - Designation:
Technical Support Engineer Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Queenstown