At RateIt we’re on a mission to redefine customer feedback - our core purpose is to give businesses the power to make every customer experience exceptional.
That’s why we are building the world’s easiest, and most impactful, customer experience management platform. RateIt is the market leader in customer-led, private feedback, captured in a way that allows businesses to place CX at the center of their decision making. We couple great technology with a high-touch support model to help customers identify and deliver experience improvement opportunities - improving not only their overall customer experience but also driving customer-centric growth.
We work with amazing brands like Uber, Adidas, IKEA, Aldi, Pandora, Calvin Klein, 7 Eleven, and Fullerton Healthcare to help them understand what their customers think and feel in the millions of interactions that happen each day.
RateIt is a modern SaaS start-up with teams across Melbourne, Singapore, and Perth. This role is based out of our Singapore office, where you will work virtually in tandem with our local and global offices.
Operations Management Intern (Part-time)
We are looking for a highly-motivated Operations Management intern to help us further improve our current processes wherever possible. Reporting to the Director of Business Operations, this role is responsible for ensuring that all processes are efficient to increase productivity and that all faulty hardware is replaced timely.
Key Responsibilities:
- Communicate effectively with a remote team using modern tools and processes.
- Handle customer requests and ensure that replacements are shipped out timely.
- Manage our inventory and ensure that stocks are up-to-date at all times.
- Establish processes that are not in place to increase efficiency.
- Schedule and plan all our Singapore installations to ensure smooth roll-outs.
- Generate detailed reports of potential leads for use during sales campaigns.
- Analyse and generate monthly insights reports for our local customers.
- Liaise with external Mandarin-speaking vendors.
- Respond to any ad-hoc tasks required by the management team.
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- Company:
Rate It Pte Ltd - Designation:
Operations Management Intern - Profession:
Sales / Retail - Industry:
Computer and IT