REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.
Find out more at recgroup.com
In search for a competent and dynamic individual contributor to provide end-user computing device (EUCD) support within our organization. This role focuses on delivering high-quality technical assistance, maintaining hardware and software systems, and ensuring seamless IT operations. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and a proactive approach to resolving workplace IT issues. The IT Infrastructure Specialist will also work with other IT teams to ensure that the organization's IT systems are aligned with the business goals.
- Technical Support: Provide frontline IT support for desktops, laptops, mobile devices, and peripheral equipment, ensuring minimal disruption to business operations.
- Incident Management: Respond to service desk tickets, troubleshoot technical issues, and escalate complex problems as required.
- Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware devices.
- System Maintenance: Perform regular maintenance, updates, and patches to ensure systems are secure and up to date.
- User Support: Assist users with IT-related queries, including email, remote access, network connectivity, and software applications. Handle users onboarding/off-boarding.
- Documentation: Maintain detailed records of issues, resolutions, and user requests to improve processes and support strategies.
- Asset Management: Track and manage IT assets, including inventory updates, procurement, EUCD technology refresh and disposal of outdated equipment.
- Security Compliance: Ensure compliance with IT security policies and practices, including access controls and data protection protocols.
- Collaboration: Work closely with other IT teams to coordinate activities and support broader IT projects and initiatives.
Qualifications
- Diploma/Degree in IT/IS related discipline
- Prefer 3 years of experience in IT/IS industry
- Proven experience in IT support or EUCD services, preferably in a corporate environment.
- Proficiency in Windows and macOS operating systems, Microsoft Office 365, and common workplace tools.
- Strong knowledge of network protocols, Active Directory, and remote desktop support tools.
- Excellent problem-solving abilities and attention to detail.
- Ability to prioritize tasks, work under pressure, and handle multiple responsibilities simultaneously.
- Excellent communication and interpersonal skills
- Some project management experience will have added advantage
Kindly note that only applications submitted via the given job link will be considered. We regret that only shortlisted applicants will be notified
Related Job Searches:
- Company:
REC Group - Designation:
IT Infrastructure & Operations Specialist - Profession:
IT / Information Technology - Industry:
Energy and Chemicals - Location:
Tuas