RecruitSG – Customer Service Intern

We are looking for an enthusiastic individual that is also seeking a hands-on internship 

Our team is looking for a dedicated, smart go-getter who's willing to dig in and learn while doing so. You'll learn the ins and outs of quality customer service, participate in training activities, and most of all - you'll learn the business. 

This is a hands-on position that can lead to full-time employment.

Role: To ensure proper support is provided to lead customer service representatives and at the same time serve our clients

Responsibilities:

• Assist with questions, provide information as needed

• Monitor customer support communication channels and report issues to the lead customer service representative

• Assist in updating any information or reports, or administrative tasks

• Reviewing mapping data accuracy for all stores in various search engines

• This internship will be utilized for critical analysis of operational processes that we are reviewing to improve how we serve our client's

Results:

• Follow-up of customer experience.

• Providing impeccable service to clients in order to retain them.

• Answering questions, suggestions, and remarks from clients.

• Helps resolve complicated customer complaints

• Communicates any problems or issues to management for resolution

Requirements:

• Excellent Customer Service skills

• Ability to manage multiple priorities and respond in a timely manner to request

• Previous customer service experience is a plus, but not required

• Ability to work in a fast-paced environment and collaborate effectively as a team member

• Ability to communicate at all levels with internal/external clients by phone and email

• Flexible schedule