Red Dot Payment Pte Ltd – Intern – Client Success & Marketing

Client Success Scope (50%):

• Collaborate closely with our merchants and internal teams to ensure smooth execution of merchant onboarding
• Manage and update merchant data and prioritization using Excel, Google Sheets and other applications (Trello/FreshDesk)
• Handle daily support operations including responding to inquiries and following up with merchants
• Maintain database including data entry and report generating
• Other ad-hoc duties as assigned

Marketing Scope (50%):

• Assist in the creation of marketing materials such as brochures, flyers, and social media content.
• Manage and update the company’s social media profiles and website.
• Conduct market research to identify new marketing opportunities and consumer preferences.
• Help in the planning and execution of marketing campaigns and events.
• Analyze marketing data and metrics to measure the effectiveness of campaigns.
• Collaborate with the design and content teams to produce high-quality marketing assets.
• Monitor and report on competitors’ marketing activities.
• Attend and participate in team meetings, brainstorming sessions, and training workshops

Requirements:

• Relevant qualification and experience in client support or marketing roles
• Proficient in MS Office (especially Excel) and other applications and tools such as Google Sheets
• Familiarity with social media platforms (Facebook, Twitter, Instagram, LinkedIn).
• Basic understanding of marketing principles and techniques.
• Able to handle sensitive and confidential matters professionally
• Detail-oriented, organized and able to prioritise tasks accordingly
• Good time management and communication skills
• Customer-service mindset with ability to manage expectations, as well as communicate goals and objectives with merchants and internal teams