Rentadella – Retail & Customer Service Associate

IT Knowledge: Basic operating knowledge required

Related Sales Experience: Ideally 1 year +

Working Hours: Sun, 9am – 6pm Mon - Thurs, 11am to 8pm (with an hour break)

Working Location: Chip Bee Gardens, Holland Village til June then we are moving to 201 Henderson Road (APEX@Henderson - the space is going to be gorgeous!)

The role includes (but is not limited to):

• Assisting with day-to-day operations at the Rentadella HQ. This includes assisting customers needs, helping them select & book dresses, measuring alterations required, steaming dresses, keeping the showroom tidy and keeping in contact with the rest of the team.
• Assisting with in store and online operations. This includes uploading product information onto the website, understanding how to manage the store, updating order status’, preparing and mailing out orders, accepting returns.
• Assisting with customer service. This includes assisting with replying e-mails, phone calls and texts, booking appointments, fixing and changing order problems via our back end system.

What we’re looking for:

• Someone who loves fashion & making women feel beautiful!
• Initative when a decision has to be made and there is no one to ask.
• Strong, confident with great communication skills. Needs to have a kind, friendly demeanour but firm attitude.
• As we handle styling for a lot of celebrity clientele we require the associate to act professional at all times (and not ask for photos or act abnormal towards the client).
• Good stress management. Needs to be calm and level headed when issues arise that need to be tackled
• We require a 2 week probation period and a minimum of 1 year commitment to the job.

*Only Shortlisted candidates will be contacted.