- Date Listed
- 13 Oct 2022
- Experience Level
- Entry Level / Junior Executive
- Profession
- Customer Service / Communications
- Industry
- Logistics
- Job Period
- Flexible Start - Flexible End
- Location Name
- 15 Pandan Crescent, Singapore
- Address
- 15 Pandan Cres, Singapore 128470
- Map
- Company Profile
Roadbull - Incorporated in 2015 with the vision of enabling merchants to participate in the shift to E-commerce through a single and unified ecosystem.
Initially offering tech-based last mile services & solutions, Roadbull has evolved to extend fulfilment solutions - Storage, Pick & Pack services to customers through its expanded proprietary systems; GEMS - Global Ecommerce Multi-channel System, providing greater value for customers through a more wholesome E-commerce experience.Awarded one of the fastest growing companies in Singapore in 2020 by Statista, we remain focused on our vision as we continuously enhance our service capabilities to provide greater connectivity & a more seamless E-commerce journey from start to end.We stay committed to the community on being a one-stop service and solutions provider for all your E-commerce needs.- Job Description
A Customer Service Officer performs order processing and fulfilment tasks, and analyses customers’ needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and responding to customers’ requests and queries promptly. The job environment is customer centric and service oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction.
- Perform customer service operations
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- Address customers' requests and queries
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys
- Conduct business process improvement
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Provide feedback and suggestions on how to improve processes
- Maintain database of client details
- Maintain the client contact database to ensure it is up-to-date
- Record customers' requests and follow-up actions into database system
Qualifications
- ITE/NITEC/Diploma in any Discipline
- Experience in Logistics industry preferred
- Able to work on Saturdays on Alternate basis (WFH), Mon to Fri work from office
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