Rohde & Schwarz is home to in-depth engineering know-how and highly innovative and committed employees. We're recognized as a world market leader in wireless communications. Plus, we develop future-oriented products for many growth markets such as mobile phone technology, radiocommunications and digital television. We do business in more than 70 countries worldwide, and we value individuals who share our main objective: To be the best!
Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents, the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.
Task: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.
Responsibilities:
- Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
- Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
- Update the ticketing system databases with information about technical issues and useful information provided by customers
- Improving existing ticketing system by evaluating system process and making recommendations
- Frequent interaction with sales and technical support for resolving customer issue
- Other ad-hoc assignments as assigned by the supervisor
Requirements:
- Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
- Good communication (i.e. writing and speaking) and interpersonal skills
- Attention to detail, proactive, self-motivated and willingness to learn
- Possess good customer-focused and results-oriented attitude
- Willingness to coordinate and work with colleagues across other departments or countries
- Proficiency in MS Office (MS Excel, Words and PowerPoint)
- Excellent time management skills and the ability to prioritize work
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- Company:
Rohde & Schwarz Regional Headquarters Singapore Pte Ltd - Designation:
Intern, Customer Support - Profession:
Customer Service / Communications - Industry:
Electronics - Location:
Tampines