Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cyber security, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries. Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents the Regional Headquarters (Asia Pacific) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.
Your tasks
- Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
- Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
- Update the ticketing system databases with information about technical issues and useful information provided by customers
- Improving existing ticketing system by evaluating system process and making recommendations
- Frequent interaction with sales and technical support for resolving customer issue
- Other ad-hoc assignments as assigned by the supervisor
Your qualifications
- Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
- Good communication (i.e. writing and speaking) and interpersonal skills
- Attention to detail, proactive, self-motivated and willingness to learn
- Possess good customer-focused and results-oriented attitude
- Willingness to coordinate and work with colleagues across other departments or countries
- Proficiency in MS Office (MS Excel, Words and PowerPoint)
- Excellent time management skills and the ability to prioritize work
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- Company:
Rohde & Schwarz Regional Headquarters Singapore Pte Ltd - Designation:
Intern, Customer Support - Profession:
Customer Service / Communications - Industry:
Electronics - Location:
Tampines