Rowan Energy Norway – Remote Customer Support Representatives

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:

- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.

- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.

- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.

- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:

- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.

- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.

- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.

- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:

- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.

- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.

- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

- High school diploma or equivalent; bachelor's degree preferred.

- Previous experience in customer support or a related field is highly desirable.

- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

- Excellent problem-solving and decision-making abilities, with a keen attention to detail.

- Proficiency in using customer support software and tools.

- Familiarity with accounting principles and practices is a plus.

- Ability to work independently and in a team-oriented environment.

- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.