RS Recruitment Agency – Retail Assistant

• Ensure high levels of customers satisfaction through excellent sales service
• Assist customers and respond to customers’ complaints, requests and comments
• Ensure retail SOP are upheld
• Ensure Store VM display standards are maintained
• Suggesting products to satisfy customer needs
• Remain knowledgeable on products so as to enhance customer engagement and maximize sales
• Proactively resolve customers concerns in a manner consistent with company policy and with customer satisfaction in mind
• Assist customers with returns and exchanges
• Perform register sales transactions quickly and accurately
• Ensure return merchandise is restocked to the correct product location
• Ensure all damage and defective merchandise is properly labelled and placed in appropriate area at end of each shift
• Maintain company brand standards of neat, clean and organized sales floor and stock room to ensure the store environment is safe and presentable for teammates and customers
• Execute efficient and effective handling of all merchandise from shipment process and replenishment systems while maintaining stockroom and keep stock standards.
• Ensure stock take is done and completed smoothly
• Receiving of E-coms stocks and issuing to paying customer
• Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed

Requirements

• Good in English and computer literate
• Excellent interpersonal skills in interacting with customers and in meeting their needs
• Ability to take direction while working with minimal supervision
• Candidate must possess at least a Secondary level