SAFRA National Service Association – Range Officer (Temporary)

Counter Duties

1. Attend to shooting club members’ and guests’ enquiries on membership, courses and activities held in the range
2. Process all shooting club members bookings in computer system (SAFRA Management System - SMS, Online, etc). And know how to use manual receipts / the rates in the event of a computer breakdown.
3. Operate the Membership card machines.
4. Operate the front desk call-centre and handle all in-coming calls.
5. Operate the computer terminals and to troubleshoot minor computer / printer faults. To monitor usage of computer papers / receipts and printer ribbons (including NETS, VISA receipt rolls, etc) and to make requisitions when necessary.
6. Responsible for all keys in the key press and to ensure that keys drawn out are properly recorded. To report missing keys to the Supervisor.
7. Ensure all manual receipts are properly kept/maintained. All issued manual receipts are to be backlogged (within 3days) with computer receipt attached to it.
8. Constantly check that all forms (application/renewal forms, flyers, etc) are available / sufficient and well kept. Requisite for replenishments / Print more forms which are running low. Ensure that there is a sufficient supply of brochures for existing courses and that these are neatly displayed
9.  Maintain and ensure all forms are filed accordingly or given to the respective OIC
10. Settle accounts after appropriate shift (after 6pm and/or 9.30pm), print daily collection report and SOR after each shift and go through proper handing/taking over procedures.
11. Ensure proper keying in of collections (i.e Cash, CashCard, NETS, VISA, Cheque) and settlement of counter collections at Frontdesk counter.
12. Maintain and ensure that the frontdesk/counter/, lobby and is neat and clean.
13. Keep up to the grooming standards (HR standards) when wearing SAFRA's uniforms, e.g. clothing and hairstyle shouldalways be neat, proper shoes, no slipper, flip-flops, etc.
14. Overseeing events that are held in the shooting range

General Matters

• Any other duties/responsibilities, as and when assigned.