Cove – Sales and Operations Intern

Job Title: Sales and Operations Manager

Job Type: 3-6 month paid internship, S$1,500 per month 

Start Date: ASAP, latest January 2019 

Reports To: Luca Bregoli, Co-founder and Chief Operations Officer

Role Purpose: To increase Cove’s supply of property and ensure supply side efficiency. 

Goals/Deliverables:

• Increased supply of available properties (ideally sourced directly from landlords)
• Reduced time to on-board properties 
• Reduced time to deal with tenant requests
• Improved tenant satisfaction

Core Responsibilities:

• Supporting the CEO with landlord lead generation
• Developing sales materials for landlords (with support from marketing on design)
• Updating property listings on the Cove website 
• Working closely with COO to onboard properties 
• Establishing and improving property on-boarding SOPs (standard operating practices)
• Managing customer service ticketing system for tenants and dealing with queries
• Coordinating maintenance and housekeeping teams 
• Maintaining accurate records/ticketing history on property issues 
• Improving efficiencies across the end-to-end process 
• Manage stock levels of small furnishings and household items 
• Managing the photography of properties 

Experience and Qualifications Required:

Essential 

• Undergraduate degree in any field (business related is a bonus)
• Strong academic track record 
• Experience in a sales/ customer facing role 

Preferred 

• Experience in operations/project management 

Core Skills/Competencies:

• Relationship building 
• Great spoken and written English 
• High drive for results
• Ability to be flexible deal with ambiguity
• Attention to detail 
• Organisation
• Commercial business acumen 

What’s in it for You:

Working for Cove gives you the opportunity to join an exciting young start-up incubated through Antler.co. There will be lots to learn as you’ll be working directly with the three co-founders Sophie, Luca and Guillaume and get to experience first hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. We will always welcome your inputs and ideas and actively encourage your development. The team is fast paced, hard-working and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in. You’ll be working out of WeWork’s flagship Beach Road office complete with free coffee, free beer, table tennis and plenty of activities to get involved in.