A social enterprise that allocates 30% of resources to underprivileged children and has an inclusive workforce. We believe in empowerment and equal opportunities for all.
School of Concepts is a first of its kind award-winning curriculum that delves into a child's mind, enabling them to scaffold information by first laying a strong foundation in literacy. We engage in phonics-based as well as play-based learning, hence creating a fun, vibrant and interactive learning environment for the little ones. We also occasionally hold workshops and learning journeys for the children to broaden their experience and to bring home valuable memories.
We are looking for a customer-oriented service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
We are looking for individuals who are genuinely excited to help customers. We are looking for individuals who are patient, empathetic, and passionately communicative. If you love to talk, can put yourself in the customers’ shoes and advocate for them when necessary, we'd love to have you on board.
Customer feedback is priceless, and we seek CSRs who can gather that for us while letting our customers know that their opinions matter and we only strive to serve them better. CSRs should also be equipped with strong abilities to problem-solve. They should display confidence at troubleshooting and investigate if they don’t have enough information to resolve customer concerns.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Main Responsibilities
- Admin duties (For e.g., reply emails, data entry, issue invoices, filing, scanning, scheduling)
- Manage incoming enquiries (calls or walk-ins)
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Speak well in English
- 40-44 hours work week
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- Company:
School of Concepts Pte Ltd - Designation:
Admin / Customer Service - Profession:
Admin / Secretarial - Industry:
Early Childhood Care and Education - Location:
Jurong East