Car Parking For The Future
From the outset, Secure Parking took the Car Parking Industry by storm with its visionary approach. In 1979, when the company was founded, car parks were regarded as a commodity with little differentiation between them. Secure Parking recognised that each car park is a retail business with its own identity, strengths, weaknesses and opportunities. Applying the System4Success enabled the company to respond with a bespoke solution for each site that could be crafted to maximise the potential of the property.
Innovation underpins every aspect of Secure Parking, ensuring that we select the best of new and emerging technologies and trends and applying them in a way that best serves the ever-changing needs of consumers and property owners. It’s our visionary approach that has secured our position as one of the most successful car park operators in the World.
An Established World Leader In Car Park Management And Innovation – And Still Growing
As one of the leading car park operator in the world, we are managing car parks in Australia, New Zealand, United Kingdom, Indonesia, Malaysia, Singapore, China, India, Lebanon and the UAE, Secure Parking is maximising the performance of car parks and changing the way people think about parking – all over the World.
- Over 1,500 car parks worldwide.
- International Operator with more than 35 years of experience
- More than 1 million parking spaces.
- Major city locations include Sydney, Melbourne, Brisbane, Adelaide, Perth, Auckland, London, Abu Dhabi, Jakarta, Singapore, Kuala Lumpur, Shanghai, Mumbai, New Delhi and still growing.
- Operator of car parks in major airports, shopping malls, hotels, hospitals and medical centres, office towers, shop-estates, industrial complexes and sporting stadiums.
- Secure Parking is the largest tenant with some of the largest property groups in the World.
- Employs over 15,000 employees.
Our Control Centre operates 24/7.
Responsibilities:
- Attend to calling customers in regards to their carpark enquiries/ feedback/ complaints via phones, emails or in person (if any).
- Obtain and evaluate all relevant information to handle car park cases either operationally or technically
- Checking and monitoring CCTV’s for discrepancies, system issues, or occurrences
- Perform administrative tasks relating to customer’s data, service reports etc.
- Monitor and track manpower deployment for Operations and Technical teams
- Monitor incident queues and work with the team to ensure escalated cases are worked within the required service levels and customer requirements.
- Perform investigations and process refunds for customers
- Attend to escalation emails related to collaborating departments.
- Proactive in helping the team on ad-hoc duties related to Control Centre, as and when assigned
Requirements:
- Excellent communication skills
- Familiarity of MS applications
- Shifting schedule (rotation of shifts)
- Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Able to communicate in Chinese is an advantage
- Only Singaporeans
- Required Skill(s): Excellent customer service, Excellent communication skills both in verbal and written
- Preferably Non-Executive specialized in Customer Service or equivalent.
Related Job Searches:
- Company:
Secure Parking Singapore Pte Ltd - Designation:
Customer Service Officer @ Control Centre - Profession:
Customer Service / Communications - Industry:
Others - Location:
Geylang