SELF – User Research Intern

Company
SELF
socsc.smu.edu.sg
Designation
User Research Intern
Date Listed
15 Mar 2022
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
Immediate Start, For At Least 6 Months
Profession
Social Services / Charity
Industry
Social Services
Location Name
Singapore
Work from Home
Allowance / Remuneration
$400 (project /contract based)
Company Profile

Sustaining Employability of Low-income women & Families (SELF) is a ground-up initiative with the aim to reduce inequalities faced by low-income Singaporean women by bridging opportunities for them to sustain their employability and achieve progressive income growth. Two core themes we believe in are empowerment through community building and knowledge sharing. To this end, we are creating an accessible online platform (mobile app) for them to tap on available resources to sustain their employability. Our goal is to expand the available options for these women so that they have the knowledge to make better decisions in life.

More info: https://www.linkedin.com/company/selfsg/mycompany/

Overview deck: https://drive.google.com/file/d/1fkG-Fxg38Kh5IzbCEyx78covrtkWKwVV/view?usp=sharing 

Job Description

This is a part-time opportunity (commitment 8-10 hours/week), with a possibility of a full-time opportunity from May - August. You can do it on top of your studies. 

We are looking for individuals who are passionate in our cause! As the team is made up of volunteers who contribute above and beyond their full-time commitment (studies/work), we are unable to give a hefty remuneration. However, we assure you that you'll be working with a team of fun and enthusiastic individuals, who have a range of skillsets/experiences. You can get mentored in various fields, and have a solid portfolio by the end of the internship.

This role will be part of the Beneficiary Engagement Team, which houses three pillars. Do indicate which pillar you're keen on joining. UPDATE (18 Mar 2022): We are currently looking for interns for the SELF Kinship Network.

(1) SELF Resource Portal

  • Be proactive in familiarising with the current landscape relating to the low-income women
  • Create interview questions that seek to address the gaps in these beneficiaries lives.
  • Reach out to beneficiaries to conduct the interviews in-person or online.
  • Synthesise consolidated data findings from interviews, identify key findings, create user personas.
  • Design and execute user testings to address various topics.
  • Partner closely with stakeholders, product managers, and designers to define and execute a research roadmap that’s aligned with future goals for kinship network.
  • (MUST HAVE) A heart to listen to our beneficiaries.
  • (PLUS) Experience in user research.

(2) SELF Kinship Network

  • Be proactive in familiarising with the current landscape relating to the low-income women
  • Create interview questions that seek to addresses the gaps that's relevant to the changing user needs in their search for resources.
  • Reach out to beneficiaries/ social workers/ partner organisations to conduct the interviews in-person or online.
  • Synthesise consolidated data findings from interviews, identify key findings, create user personas.
  • Design and execute user testings to address various topics.
  • Partner closely with stakeholders, product managers, and designers to define and execute a research roadmap that’s aligned with future goals for the resource portal
  • (MUST HAVE) A heart to listen to our beneficiaries.
  • (PLUS) Experience in design thinking / user research.

(3) Research Database

  • Build systems & processes to consolidate all interviews done.
  • Enable us to scale our interview processes & insights generation.
  • Take on the role of a quantitative expert in the BE team by analyzing interview insights quantitatively.
  • Define research best practices and improve our processes relating to user research data.
  • (PLUS) Enjoys working with qualitative & quantitative.
This position is already closed and no longer available.  You may like to view the other latest internships here.

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