Sendhelper is an online marketplace that connects homeowners with service providers for their household needs in Singapore. We are a technology enabled business ranked as one of the top 50 rising startups in Southeast Asia.
This job position of Operations Executive consists of customer management by providing support and enhanced service to all customers and meeting the service standards of the company. This position also requires regular liaison with tech and marketing teams to strategise and execute plans for business development.
1. Responsibilities
Customer Experience Management
Respond to customer enquiries (via phone and email) and feedback to continuously improve product & service quality
Work closely with the technical team to improve the product features
Collect and collate feedback and suggestions from customers on improving the app and service quality, and recommend it to the management for implementation
Prepare customer communication material on a regular basis
2. Requirements
Work days: Wednesday to Sunday
Excellent communication skills in English, both written and spoken. Ability to speak Mandarin is advantageous.
High level of energy and a sociable personality
Passionate about people operations and customer success
Entrepreneurial spirit
Competitive salary offered
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- Company:
Sendhelper - Designation:
Operations Executive - Profession:
Customer Service / Communications - Industry:
Others