Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.
Sephora SEA’s retail activity spans over 6 countries (Singapore, Malaysia, Indonesia, Thailand, India and Australia) with 50+ stores and boasts some global flagships such as Ion in Singapore and Pitt Street in Sydney. Its digital activities span over eight countries (retail countries excluding India, plus Philippines, New Zealand, Hong Kong). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.
JOB SCOPE:
LMS
- Ensure and upload content suitability
- Maintain courses and catalogue library
- Monitor course evaluation and provide best practices feedback and improvement areas
- Track completion
LVMH REPORT
- Submit reporting timely - 15th of every month
- Partner (support) with Regional HR to optimize training data
- Analyze data to co-relate to efficiency and performance
SEPHORA UNIVERSITY
- Maintain classroom standards
- Cleanliness
- Replenishment of Hygiene Tools, Refreshment etc..
- Classroom Training Set-up
- IT equipment set-up
- Training testers set-up
- Attendance taking and confirmation
- Post-training Evaluation
- Monthly gratis packing and coordination
- Work with Retail Ops for Headcount for packing
- Ensure gratis issuance standards are adhere
Ad hoc
- COREFA - Training expenses
- Training Project - venue sourcing etc…
GOALS: Automate and fine tune (manual) processes and work flow
- Re-process Classroom Logistics (attendance taking, evaluation form etc…)
- Re-process Brand Scheduling/Booking System (before BRS)
- Stabilized LMS Usage
- Improve LMS User Satisfaction - suggest improvement on user's experience
- Confirmed LVMH Report Data point with Regional Manager, HRIS
- Automate LVMH Report Data point with Regional Manager, HRIS
- Analyze data to co-relate to efficiency and performance
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Sephora Singapore - Designation:
HR Intern (Education) - Profession:
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Retail / eCommerce - Location:
Orchard