Seraya Energy Pte. Ltd. – C&I Customer Experience Intern

Responsibilities

• Manage customer onboarding: Facilitate the end-to-end onboarding process. This includes
  • Document verification
  • Co-ordination with MSSL/ SP
  • Conducting checks to ensure that contracts/ agreements are in accordance to company policy
  • Contractual obligations in contracts are captured in downstream systems
• Manage customer off-boarding
• Handle and resolve customer interactions:
  • Serve as the main point of contact for customers seeking assistance over all contact mediums. E.g. Emails, calls, messaging, social media etc.
  • Work with Service Partners to provide assistance and solutions to customers. E.g. Sales, Finance, Credit Control.
  • Route/ resolve inquiries and issues effectively and accurately. 
  • Handle sales and product enquiries: Educate potential customers about the organization's products and services, convert leads into sales. 
  • Process customer forms (e.g. GIRO)
  • General administrative tasks (e.g. submission of team invoices)

Requirements

• Diploma and/ or 1-2 years of customer service experience preferred
• Excellent communication and documentation skills
• General technical knowledge and hands-on experience with various OS platforms (e.g. MS Windows, Mac OS X)
• Self-starter, with a track record of dependability and honoring commitments
• Maintain a positive, empathetic and professional attitude towards customers
• Keen problem solver who connects with individuals during each interaction
• Attention to details while being able to multi-task effectively