Seraya Energy Pte Ltd – Customer Experience Intern

Responsibilities

• Manage customer onboarding: Facilitate the end-to-end onboarding process. This includes:
• Document verification
• Co-ordination with MSSL / SP
• Conducting checks to ensure that contracts / agreements are in accordance to company policy
• Contractual obligations in contracts are captured in downstream systems
• Mange customer off-boarding
• Handle and resolve customer interactions:
• Serve as the main point of contact for customers seeking assistance over all contact mediums. Eg. Email, calls, messaging, social media etc.
• Work with Service Partners to provide assistance and solutions to customers. Eg. Sales, Finance, Credit Control
• Route / resolve inquiries and issues effectively and accurately.
• Handle sales and product enquiries: Educate potential customers about the organization's products and services, convert leads into sales.
• Process customer forms (eg. GIRO)
• General administrative tasks (eg. submission of team invoices)

Requirements

• Diploma and/or 1-2 years of customer service experience preferred
• Excellent communication and documentation skills
• General technical knowledge and hands-on experience with various OS platforms (e.g. MS Windows, Mac OS X)
• Self-starter, with a track record of dependability and honoring commitments
• Maintain a positive, empathetic and professional attitude toward customers
• Keen problem solver who connects with individuals during each interaction
• Attention to details while being able to multi-task effectively