Established in 2017, SG Bike is Singapore’s local bike sharing company with a passion to make cycling ubiquitous, to make cycling the 4th mode of public transport in Singapore.
SG Bike’s core service allows bicycles being made available for shared use for individuals on a short-term basis, allowing users to borrow a bicycle at one location and return it at another. SG Bike utilises a dockless system through our mobile application, allowing users to scan, unlock, and ride to start their journey.
With that in mind, our founders, together with the team, strongly encourage an open and communicative culture - one where the best ideas always speak the loudest without discrimination to enhance company’s product and offerings in the market.
Want to exercise your creativity and skillset and contribute to the bike-sharing transport scene in Singapore? Join SG Bike in our fun, challenging, and fast-paced work environment with lots of opportunities to grow.
We are constantly on the lookout for hungry, talented, and passionate individuals – ones that are willing to go the extra mile not only for themselves but for the company as well. If this is the kind of job you’re looking for, then take the plunge, and join us in making our dream your reality.
As a Customer Operations team member, your job scopes will involve but is not limited to managing and resolving customer queries, creating value proposition for customers and their overall experience, as well as contributing towards the overall growth of the company.
Brief Description:
- Participate and lead in existing and new projects in areas including but not limited to analytics, campaigns, studies, and more.
- Manage, resolve, and understand customer concerns to provide better experience through effective time and task management skills to multi-task, organize, follow-up, and prioritize.
- Work to accurately identify new and existing problems, while taking charge to find the solution and/or work with other team members to identity and resolve them.
- Look into customer journey experience to understand and work on improving them through a variety of lens and actionable with data analysis and recommendations.
- Improve existing work and customer data processes and work towards optimising for improvements.
Basic Requirements:
- A learning and giving attitude
- Good interpersonal skills (verbal and written)
- Basic computer skills (Email, Microsoft, etc)
- Able to work independently and in a team
- Proactive and detailed-oriented person
- Design and creative abilities is a plus point
Position is open for full time internship/part time arrangements. Some flexibility for work arrangement (i.e. WFH) may be provided.
Related Job Searches:
- Company:
SG Bike Pte Ltd - Designation:
Customer Operations Intern - Profession:
Customer Service / Communications - Industry:
Public Transport - Location:
Changi