Shang Commerce Pte Ltd – Customer Relations Intern

Company
Shang Commerce Pte Ltd
staffondemand.sg
Designation
Customer Relations Intern
Date Listed
23 Jul 2015
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start - Flexible End
Profession
Others / General Work
Industry
Others
Location Name
Singapore
Allowance / Remuneration
$800 - 3,000 monthly
Company Profile
Shang Market is an exciting new start-up venture which was conceptualized with the idea of bridging the gap between the rapid and explosive growth of the internet and traditional successful businesses. We provide a conglomeration of services targeting how to leverage on the massive growth of the internet to value-add to traditional businesses.
Job Description
Job Description

Job Purpose

  • Identifying the needs of customers and collect feedbacks for further improvement on customer service
  • Providing support which ensure smooth operations of the department

Duties and Responsibilities

  • Adhered to all SOPs and achieve desired KPIs
  • To provide an excellent and satisfactory customer service
  • Handle in-coming phone calls, managing email responses and enquiry via social media
  • Answer to consumer dispute and feedback
  • Liaise with Merchant on consumer dispute and feedback within stipulated deadline
  • Need to communicate issues to Executive and or Superior for further assistance when needed
  • Assisting Executive or Superior with any other task assigned
Qualifications

Requirements

  • Fluent in English and Mandarin to liasie with mandarin-speaking clients
  • Customer service oriented, possess initiative, proactive and able to multi-task
  • Proficient in Microsoft Office
  • Able to start immediately or within short notice
This position is already closed and no longer available.  You may like to view the other latest internships here.

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