The Shilla Duty Free Changi Airport Store opened in 2015 with up to 162 Cosmetic and Perfume brands, boasting the largest collective beauty offering in Singapore with attractive prices. With more than 20 Cosmetics and Perfumes stores across the Changi Airport’s terminals, including Shilla Beauty Loft, the first-in-the-world luxury spa concept in a duty free store, The Shilla Duty Free Singapore continually elevates the travel retail experience by offering shoppers exclusive and differentiated services that resonate with travellers. The Shilla Duty Free also operates fashion boutiques in Changi Airport such as Victoria’s Secret (Terminal 3), and two MAISON de CHRONUS watch boutiques (Terminal 3) at Changi Airport.
As an affiliate company of Samsung, The Shilla Duty Free is a leading travel retailer offering over 1,300 world famous brands in fashion, jewellery, cosmetics, perfumes, watches, etc.
Admin Support (Part Time 3 Times A Week)
1. Administration (Customer System Data Base)
• Regular uploading of sales file and management of CRM points for membership database
• Issuance of e-Vouchers and e-mail push to members
• Reporting of membership sales and new members signup
• Support in the monthly cycle of expiring members update, new points cycle and points expiry, and more
• Investigation and resolution of issues such as missing points, points over the limit, and more
• Support Customer Service in replying to members on CRM related customer enquiries on Concierge WhatsApp and / or e-mail
• Tracking of system maintenance and server budget and raise Single Approvals
2. Marketing Admin
• Support in visual signage execution: Inhouse printing, cutting, distribution to shopfloor Ops team
• Support in external printing execution of marketing promotion vouchers and liaising with shopfloor Ops team to send down
• Assist in marketing promotion voucher issuance data entry
• Support in ORAT form submission for marketing VM vendors such as hanging banners
3. Any other Ad Hoc Marketing Admin Tasks allocated
Requirements:
- Previous experience in retail support or customer service industry is a plus
- High Proficiency in Microsoft Office such as Excel and Word
- Quick learner to familiarize with online content management systems (CMS)
- Well Versed in customer focused mindset with a willing to learn attitude
- Efficient time management and organisational skills
- Good interpersonal & communication skills to liaise with internal stakeholders and external vendors
Related Job Searches:
- Company:
Shilla Travel Retail Pte Ltd - Designation:
Admin Support - Profession:
Admin / Secretarial - Industry:
Retail / eCommerce - Location:
Changi