Shisen Hanten – Captain

ROLES & RESPONSIBILITIES 

• Ensure service standards and process are observed to achieve high levels of guest satisfaction when dining
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
• To take orders accurately
• To be knowledgeable in all service techniques
• Make recommendations confidently and appropriately
• To ensure that all pre-opening duties are completed on schedule daily
• To maintain a high standard of personal hygiene, appearance and deportment at all times.
• To clean up section area after service and maintain cleanliness of the area.
• Handle complaints and follow up promptly with guests on incidents to complete feedback raised
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Any other duties as assigned by Management

Qualifications

Requirements 

• At least 1 year of proven relevant experience in a related role
• Hardworking, self-motivated,
• Able to work well under pressure in a fast-paced environment
• Great attention to detail and creativity
• Positive attitude and team player
• Able and willing to work weekends, public holidays and on rotational shifts
• 5-day work week