Shopback – Customer Experience Intern

.         Access and control over our customer service hotlines and on-site feedback channels

·         Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.

·         Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.

·         Support all communications efforts in the case of PR emergency.

For all of the above, you will need to have:

·         Strong interpersonal and communication skills – both written and spoken.

·         Able to converse well in English, (speaking mandarin as well would be a plus)

·         Able to connect and understand customer needs in an empathetic, patient manner

.         Sociable, fun-loving and extroverted

·         A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.

·         And most importantly, a sincere desire to help solve our customers’ problems!