ShopBack – Customer Experience Intern

*This position is only open to Singaporeans and PRs

As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We promote growth from within and encourage our teams to work together to reach clients and customers goals. We want you if you love online shopping and our concept of helping others save!

Your roles and responsibilities will be as follows:

• Managing the two main customer outreach channels – phone hotline and onsite feedback form, and responding quickly and relevantly.
• Listen to customers’ needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.
• Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.
• Support all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.

Requirements

For all of the above, you will need to be:

• Able to commit 6 months or longer
• Strong interpersonal and communication skills – both written and spoken.
• Able to converse well in English, (speaking mandarin or bahasa as well would be a plus)
• Active listener and empathetic, yet objective, business-oriented, and able to think and respond on your feet at the same time.
• A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
• And most importantly, a genuine heart to help solve our customers’ problems!