Incorporated in 2005, Singapore Medical Group (SMG) is a private specialist and primary healthcare provider with a network of more than 25 medical specialties. Spearheaded by CEO Dr Beng Teck Liang and Healthcare veteran Mr Tony Tan, SMG embarked on a rapid expansion since 2013. The Group is committed to its promise of providing patient centred medical care and experience to every individual.
SMG has more than 30 clinics strategically located in Paragon, Mount Elizabeth Novena Specialist Centre, Parkway East Medical Centre, Raffles Place, Connexion and Gleneagles Medical Centre with a growing network of SMG Associates clinics all across the island.
SMG operates a 24-Hour patient assistance centre hotline service that serves Singapore and international patients.
SMG is listed on the Singapore Exchange (SGX) since 2009.
SMG Clinics: Astra Laparoscopic & Robotic Centre for Women and Fertility, Astra Women’s Specialists Centre, Cardiac Centre International, SMG Kids Clinic, Lifescan Imaging, Lifescan Medical Centre, LSC Eye Clinic, SMG Orthopaedic Group, SMG Specialist Centre, SMG Urology Centre with Beng Surgery, SW1 Clinic, The Cancer Centre, The Dental Studio, The Obstetrics & Gynaecology Centre, Wellness & Gynaecology Centre by Dr Julinda Lee
Provide IT field support to end users, mainly to clinic’s system support or 1st level application system support to multiple sites in Singapore (Clinic Management System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone etc.)
- L1 onsite / remote trouble-shooting and support including setup of end user computing device. Participate in dispatch, phone and incident support User-administration and IT Hardware asset management.
- Provide administration and L1 support for clinical applications.
- Monitor and manage IT helpdesk tickets, Log, track and execute issue to completion.
- Assist in new clinic setup, clinic relocation or clinic closure.
- Conduct user IT training and maintain proper and updated IT user guides in line with the existing IT landscape.
Provide daily technical support for system security, network (LAN, VPN, WAN) firewall, antivirus, server (Physical, HyperV), Network Attach Storages etc.)
- L1 Network / System / Security management and backup.
- Support the organization’s IT infrastructure ensuring it operate in an optimum and secure manner.
- System administration and backup operation for all critical system’s and maintenance of anti-virus software.
- Ensure all critical system are up to date with their latest patches / firmware.
- Support security initiative in review, logging, monitoring, and investigation.
- Regular reviews, monitor and report on account and system performance.
- Participate in technology evaluation and provide recommendation.
Work closely with users, vendors to test and deliver system enhancements or projects to ensure quality and on-time delivery.
- Assist in application implementations, rollouts & deployments, issue tracking.
- Convey and coordinate with business user, vendor and IT resources on application issue / changes / enhancements
Performs other IT duties as assigned.
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Singapore Medical Group - Designation:
IT Intern - Profession:
IT / Information Technology - Industry:
Healthcare / Fitness / Sports - Location:
Toa Payoh