Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses.
Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country's development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are a major communications player in Asia Pacific through our strategic investments in regional mobile operators, Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.
For more information, please visit https://groupcareers.singtel.com/
Reporting to Manager, Knowledge Management, Customer Support. At the Digital Innovation & Support division, the team strive to constantly innovate and deliver excellent customer service to our customers on our digital platforms. This internship opportunity allows the intern to have first-hand experience with our in-house AI Chatbot, Chatbot analytics and Digital Customer Journeys.:-
What will you be doing:
• Analytics and solutioning on customer interactions to improve customer experience by improving Chatbot intelligence and content.
• Partnering with the various business and IT teams in the delivery of new Chatbot features.
• Creating and helping to implement digital journey roadmaps based on business priorities and customer needs.
You should be :
• Business Undergraduate from a local university/polytechnics, with a specialization/ major in Business / Human Resource, Business Analytics, Mathematical Science, Data Science, Information Systems & Analytics or Statistics preferred;
• Proficient in Technical/ Professional Skills (Excel, Tableau, Customer Analytics Non-Technical / Soft Skills, Numerical and Analytical Other Task-Specific Knowledge, Customer Service Oriented)
• Strong analytical skills
Related Job Searches:
- Company:
Singapore Telecommunications Limited - Designation:
Digital Content & Analytics Support - Profession:
IT / Information Technology