Skylink Group Holding Pte Ltd – Customer Service Intern

The Job 

• Front desk and reception duties providing good customer service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Point of contact for sales hotlines and inquiries, efficiently addressing customer queries.
• Handling customer data with meticulousness 
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers is preferred
• Generating monthly lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements 

• Preferably, with Diploma in Marketing or relevant field. 
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.